NTIA Honors the Telecommunicators that Power America’s 911 System
Every day, across our country, Americans facing emergencies contact 911 with the expectation that their call will be heard and someone will be dispatched quickly to render aid. The professional public safety telecommunicators that keep our 911 system running are the lifeline between the public and our first responders.
This week, April 11 to 17, is recognized as National Public Safety Telecommunicators Week, and NTIA is proud to honor and thank the thousands of telecommunicators across the nation who answer the call of service to help their fellow Americans when they are most in need.
Public safety telecommunicators field more than 240 million calls each year, streamlining emergency responses and serving as a calming voice as they ensure that the day’s crises and challenges are met. This year, we also recognize that emergency call centers have been operating under pandemic-related restrictions, with depleted staff, while continuing to serve the many people affected by COVID-19.