Remarks by Diane Cornell
Internet Telephony Forum
September 4, 1997
Introduction:
Thanks Kathy. It's normal practice for we government types to start
our talks with a disclaimer that we're not speaking officially for our
agencies. But in this case I have to highlight that familiar disclaimer
in bold face -- not only because the FCC has not yet officially spoken
on this issue, but also because I'll soon be working with four out of five
new commissioners, and far be it from me to prejudge their views in this
uncharted territory.
But I nevertheless appreciate the opportunity to focus on issues relating
to the international development of internet telephony because I
think this is possibly the area of greatest growth potential for voice
over the internet.
Obviously international telephone calls are way overpriced. Here in
the United States a domestic long distance call averages 13 cents/minute;
an average international call from the United States to overseas is priced
at 88 cents. This same story is much worse in other countries, where international
calling prices are dramatically higher than here.
The advantage of internet telephony is that it will push the price consumers
pay for calls much nearer to the actual cost of international calling --
and you can bet this is a lot closer to 13 cents than to 88 cents.
So we at the FCC enthusiastically welcome the arrival of internet telephony
on the scene, and hope it will over time provide price competition for
traditional, high-priced international telephone service.
Unfortunately, it's apparent that not all foreign regulators feel the
same way. But we're working on bringing them around.
Background:
We've all watched Internet telephony evolve at an astounding speed:
going from niche markets (computer-computer since 1994, computer-phone
since 1996) to the beginnings of mass-marketed services (phone-phone, video
conferencing since 1997). And it's not just phone but fax service also,
especially to Asia.
In this new form it has significant potential to put pressure on accounting
rates and excessive profits of international telephony providers, primarily
because the internet's flat rate, non-distance sensitive pricing bypasses
the settlements system.
Internationally, there remain frustrating obstacles to internet becoming
a substitute for the circuit switched network: including network congestion,
delays of packet delivery, poor quality and reliability.
This presents a real opportunity and challenge for the FCC and other
regulators. I hope we can foster market-oriented policies which will encourage
the global development of alternative competitive platforms -- like internet
telephony -- for delivery of traditional communications services, while
assuring the reliability and quality of the telecom network.
As Chairman Hundt recently observed, "Washington can't make the Internet succeed. But it can be an obstacle to its success -- through unwise action and unwise inaction."
Foreign regulation of internet telephony:
There's a lot going on in terms of unwise regulatory action overseas
on the internet telephony front.
Threats to development of internet telephony
Some European countries have already banned internet telephony (e.g.,
Czech Republic (total ban); Hungary (can't connect internet to public
switched network); Iceland (only its telecoms authority can offer voice
services); and Portugal (voice services may not be permitted on internet).
Several countries are now contemplating treatment of Internet voice applications under the same rules as traditional long-distance service. The ACTA petition before the FCC seeks a similar result domestically.
Some ISPs have complained that foreign governments are imposing burdensome
licensing restrictions as a condition of operation. For example, the Telecommunication
Authority of Singapore announced that it would require ISPs to have a "public
basic telecoms license" if they want to provide phone-phone service.
ISPs that are providing international service may not be able to access
the necessary elements of the Internet backbone in foreign countries.
Some countries have restricted the connection of computer devices to the public network. Even where competition in telecommunications has been introduced, many "type approval" regimes have operated to slow the ability of consumers to keep pace with rapid technological development.
Pro-competitive developments
The EU has tentatively concluded that internet telephony is not "basic
telephony". But, its last report on voice over the internet failed
to recognize that phone-to-phone internet telephony exists today, and implied
that such services may be regulated like traditional services.
Some foreign carriers have begun offering or announced that they will
offer internet telephony services (e.g., Telecom Finland, KDD, DT (T-NetCall
trial)).
Cost and Pricing Issues:
There are a couple of key regulatory policy issues I see evolving as
international internet telephony emerges as a viable commercial offering.
First and foremost, are issues relating to what internet telephony may
do to the costs and prices of international telephone calls -- and what
foreign regulators and telcos may do in response.
As some of you may know, traditional international calls are carried
under a convention known as the accounting rate or settlements system.
This simply means that the originating carrier pays the terminating
carriers a negotiated settlement rate to terminate the call. It's conceptually
similar to the access charges which long distance carriers pay local carriers
to complete a call here in the United States.
The problem is that these international settlement rates are absurdly
high -- far higher than our domestic access charges. And U.S. carriers
pay much more of these above-cost settlement rates than any other carriers
internationally because Americans originate many more calls than we terminate.
The fact that these settlement rates are so far above cost is in large
part responsible for traditional international calls being so expensive.
The FCC is taking aggressive action to get these settlement rates down
over time, including an order we put out just last month setting "benchmark"
settlement rates that would be phased in over time.
We have also adopted a policy which encourages U.S. carriers to negotiate
"flexible" settlement arrangements with their foreign correspondent
carriers which either bypass the settlements system altogether, or cut
the prices for call termination from the current high levels.
We expect these measures will have a dramatic effect over time, particularly
as the implementation of last February's WTO Basic Telecom Agreement introduces
competition starting next January.
But I fear the settlements system and the familiar cartel will continue
to be the prevailing mode for delivery of international telephony for some
years to come.
In this context, the advantage of internet telephony is that it puts
healthy pressure on inflated rate structures, especially international
settlement rates, because it bypasses the settlements system.
We at the FCC are so supportive of internet telephony in part because
we hope it will help to break down the artificially high cost and pricing
scheme that has helped to keep international calling prices so expensive
for consumers.
But it's not clear how the underlying cost structure for international
internet will evolve. For example, there may have to be changes in the
cost allocation and pricing arrangements among backbone and service providers
for international traffic. We've heard complaints from foreign carriers
that costs of international leased private lines used for internet traffic
are not fairly allocated (US pays nothing while foreign end picks up entire
bill).
Universal Service:
And then there's the difficult issue which will surely arise internationally:
how to factor internet telephony into universal service obligations. If
a large portion of international traffic moves off the circuit-switched
network, and/or the volume of Internet telephone traffic grows to a certain
level, should ISPs be required to contribute to universal service in each
country, and what would that do to the service's underlying costs?
Congestion:
Congestion attributable to internet traffic will also be a challenging
problem internationally because of the coordination difficulties in ensuring
adequate capacity and interoperability when communicating between countries.
ISPs and carriers will have to address congestion of the internet backbones
and switching points. This congestion can compromise the quality of internet
telephony service (with congestion there is delay of delivery of packets,
echo and deterioration in quality and reliability in comparison to circuit-switched
call) and therefore reduces its acceptability as a viable competitor to
circuit-switched network.
In the last year we have seen an increasing concern with congestion
of international transport, especially transoceanic submarine cables, the
transmission medium of choice. Internet usage is gobbling up large chunks
of submarine cable capacity, way beyond carriers' projections.
This has resulted in a temporary shortage of transatlantic capacity
in particular, which has not yet affected operations, but has limited capacity
available for new entrants.
Hopefully this will be relieved in the next year by new cables coming
on line and new multiplexing techniques creating more capacity, but it
is a problem for the moment.
Network reliability:
As the pressure on the Internet backbone increases and as Internet becomes
relied upon more for 'serious' traffic, industry and regulators must together
consider how best to protect against shutdowns of the system.
In light of the potential for problems in one country to spill over to others, we at the FCC and other foreign regulators should work with industry in the lead to proactively ensure the reliability of the internet and the public switched network.
Maybe there should there be a global Internet reliability and interoperability
council, led by the private sector but with public sector involvement.
Impact on future regulation
If internet telephony becomes a real substitute for the provision of
traditional international calls, the big question will be whether regulators
should treat VON like traditional voice, or change the regulation of traditional
voice to treat it more like the way we DON'T regulate the internet today.
We and foreign regulators will have to decide which approach is best
for our consumers in terms of price and choice of service.
I, along with my colleagues at the FCC and throughout the U.S. Government,
will continue to spend a lot of time in the next year or two talking with
our foreign counterparts to try to influence their regulatory approach
to internet telephony.
We will do our best to develop and promote a market-oriented and deregulatory approach to emerging internet telephony services, and I look forward to working with all of you to help us achieve that goal.