Sorry, you need to enable JavaScript to visit this website.
Skip to main content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.

Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.


The site is secure.

The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Next Generation 911

For more than 50 years, 911 systems have served the needs of the public in emergencies. As communication technologies have evolved to include wireless phones, text and picture messaging, video chat, social media, and Voice over Internet Protocol (VoIP) devices, the public expects that 911 services will also be able to accept information from these communication methods. While efforts are underway across the nation to enable call centers to accept text messages, the future success of 911 in serving the public's needs will only be possible when Public Safety Answering Points (PSAPs) have transitioned to an Internet Protocol (IP)-based 911 system, commonly referred to as Next Generation 911 or NG911.

NTIA’s Office of Public Safety Communications developed a fact sheet that defines Next Generation 911 (NG911). Emergency Communications Centers (ECCs) need 911 technology that meets public safety’s requirements and the factsheet highlights the key differences between legacy and NG911 systems.

NG911 will enhance emergency number services by creating a faster, more resilient system that allows digital information (e.g., voice, photos, videos, text messages) to flow seamlessly from the public, through the 911 network and eventually, directly to first responders. It will also enable 911 call centers to transfer 911 calls to other call centers, and help them deal with call overload, disasters, and day-to-day transfer of 911 calls to other jurisdictions.

Grant Program Background

As authorized by the Middle Class Tax Relief and Job Creation Act of 2012 (Act), NTIA and the National Highway Traffic Safety Administration within the U.S. Department of Transportation awarded $109,250,000 of funding for a grant program to upgrade public safety answering points (PSAPs) to NG911 capabilities. Applications for the 911 Grant Program were due on April 2, 2019, and a full description of the program requirements is provided in the 911 Grant Program Notice of Funding Opportunity (NOFO). Specifically, the 911 Grant Program provided financial assistance to PSAPs to help fund their migration to IP-enabled emergency networks; adoption of NG911 services and applications, interconnection with emergency response organizations; and training of public safety personnel in 911 services.

Related content

911 Grant Program Notice of Funding Opportunity 2018

August 24, 2018

The NG911 Advancement Act provides new funding for grants to be used for the implementation and operation of 911 services, E-911 services, E-911 services, migration to an IP-enabled emergency network, and adoption and operation of NG911 services and applications; the implementation of IP-enabled emergency services and applications enabled by Next Generation 911 services, including the establishment of IP backbone networks and the application layer software infrastructure needed to interconnect the multitude of emergency response organizations; and training public safety personnel, including

Final Rule for 911 Grant Program

August 03, 2018
Docket Number

AGENCY: National Telecommunications and Information Administration (NTIA), Commerce (DOC); and National Highway Traffic Safety Administration (NHTSA), Department of Transportation (DOT).

ACTION: Final rule.

SUMMARY: This action revises the implementing regulations for the 911 Grant Program, as a result of the enactment of the Next Generation 911 (NG911) Advancement Act of 2012. The 911 Grant Program provides grants to improve 911 services, E–911 services, and NG911 services and applications.

Subscribe to Next Generation 911 RSS feed